Rental Policies

Please review our rental terms and policies before booking.

Reservation

A signed rental agreement is required to confirm your reservation.
A 30% deposit is required at the time of booking to secure your rental dates.
The remaining balance is due 7 days before your event or upon delivery, whichever comes first.
Reservations are not guaranteed until the deposit is received and the agreement is signed.
Equipment availability is first-come, first-served. Early booking is recommended, especially during peak season (May to October).

If a customer decides to cancel the rental, or weather prohibits installation, we do not issue refunds for any reason but will hold your funds as a rain-check which is valid for 1 year to be used anytime you wish, starting the day after your original event date.
Less than 7 days: No refund; full payment required
Rescheduling is permitted based on equipment availability and must be confirmed at least 7 days before the original event date.

Standard rental period is 24 hours, typically from delivery to pickup.
Multi-day rentals are available at discounted rates. Contact us for pricing.
Extended rentals beyond the agreed period will incur additional daily charges.
Delivery and pickup times are scheduled in advance and should be honored to ensure smooth operations.

The renter is responsible for all equipment from time of delivery until pickup.
Normal wear and tear is expected and will not result in charges.
Damage beyond normal use, including stains, tears, and broken parts, will be charged at repair or replacement cost.
Lost or stolen equipment will be charged at full replacement value.
We recommend designating someone to oversee equipment during your event.
Event liability insurance is recommended for large events.

All orders will include a damage waiver plan. This is in lieu of a security deposit to protect the client from accidental damage to equipment. For full details of the Damage Waiver Plan, please see the contract for your event.
The Damage Waiver Plan requires payment of the specified fee. The following conditions are not covered under the Damage Waiver Plan:
Any rental items or parts not returned for any reason, including theft.
Damage resulting from improper use, improper storage, failure to secure during transportation, overloading, or exceeding the rated capacity of the rental items.
Damage to motors or other electrical appliances or devices caused by artificial current.
Damage as a result of vandalism, malicious mischief, or intentional abuse.
Damage resulting from fire or excessive heat, misuse, abuse, failure to maintain, cleanliness, lack of lubrication, hydration, or other normal servicing of rental items.
All damage resulting from overturning.
All damage resulting from use of the rental items in violation of any provision of the Rental Agreement, or violation of any law, ordinance, or regulation.

Delivery and pickup are available within our 50-mile service area.
Delivery fees vary based on distance and order size. Your quote displays all delivery costs upfront.
Setup is included for frame tents. Tables, chairs, and other items are delivered for client setup.
A clear, accessible delivery area must be provided. Please notify us of any site restrictions.
Someone 18+ must be present during delivery and pickup to sign receipt and release forms.

Our tents provide protection from light to moderate rain.
In cases of severe weather warnings (high winds, lightning, etc.), we may need to delay setup or takedown for safety.
We do not cancel rentals due to weather unless conditions pose a safety risk to our staff or equipment.
Weather-related cancellations by the client are subject to our standard cancellation policy.

We're happy to clarify any policies or discuss your specific situation.